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Terms and conditions

Welcome to Petit Crabe. By placing an order with Petit Crabe you are agreeing to the terms set out. We therefore recommend that you read the terms and conditions carefully before shopping.

Privacy policy

Information submitted to Petit Crabe ApS will not be passed on or sold to a third party and we do not register any personally sensitive information.

How to shop with us

  • At the top of our main menu or on the front page, you can find the desired categories of goods.
  • Choose your filters in the left side, and you will have the relevant products presented.
  • When clicking on a product, you can see all the existing color variations of this product.
    Please click on the color icon in the desired color. Now it is possible to put the selected goods in the shopping cart.
  • In the bottom of the product page you will find a ‘Combine with’ section – this is an inspiration to show you how you can mix and match the product with others.
  • If you want to see a complete overview of all our products and colors, then you can select ‘all goods’ in the main menu.

Sizes

Not sure what size to order?
In general our sizes are “average” for the age.
Take your childs measurements and check them against our size chart to make sure an item will fit. If you are still in doubt, we recommend that you choose a size up.

Please have in mind that if the fabric is over stretched, more UV light comes through. On the other hand it is swimwear and will not be comfortable to wear if it is too big.
We hope that our size guide will be useful to you.

Payment

Petit Crabe accepts the following credit cards: Visa, Mastercard, Diners club, American Express, JCB and Dankort.

With the currency converter you can choose which currency is used for payment.

Card payment is secure as the account information is sent directly to PBS (electronic payment service) in encrypted form (SSL). This way, no one but PBS has access to your account details. Similarly, only the amount specified will be drawn from your account. The amount will be not be drawn from your account until the items have been shipped from our warehouse.

Delivery

Orders will be processed the same day or one business day after the ordering.

Please ensure you complete the desired delivery address, and write your mail and phone number for notifications about delivery.

Uncollected packages are subject to an additional handling fee of 50 DKK / 7 EUR. This fee and the relating shipping costs for the return of the package to Petit Crabe will be charged from the customer.

Shipping

Petit Crabe are happy to offer FREE STANDARD DELIVERY for purchases over DKK 700/ EURO 100

Please find your destination and shipping options below.

In international Postnord shipments, part of the transit is managed by local courier services and is not tracked by Postnord from this point onwards. In the rare event of the goods being delayed overseas, it may be difficult for us to trace your package. Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, depending on the destination.

Petit Crabe is not responsible for any duties, taxes or other fees placed upon the items arriving in your chosen country.

CountryDelivery MethodCostDelivery TimeTracking
DenmarkStandard, DAO Pakke Shop - Orders of 700 DKK or moreFREE 2-4 days (incl. weekend)Yes
Standard, DAO Pakke ShopDKK 29 2-4 days (incl. weekend)Yes
Express, PostnordDKK 591 working dayYes
SwedenStandard, Postnord (Maxi letter) - Orders of 100 EURO or moreFREE1-3 working daysNo
Standard, Postnord (Maxi letter)EURO 81-3 working daysNo
Express, DHLEURO 171-2 working dayYes
Germany, UK, Netherlands, Belgium, SpainStandard, CoolEurope - Orders of 100 EURO or moreFREE4-10 working daysYes
Standard, CoolEuropeEURO 84-10 working daysYes
Express, DHLEURO 171-2 working dayYes
Other EU countriesStandard, Postnord (Maxi letter) - Orders of 100 EURO or moreFREE5-7 working daysNo
Standard, Postnord (Maxi letter)EURO 85-7 working daysNo
Express, DHLEURO 171-2 working dayYes
Switzerland, Norway, IcelandStandard, Postnord (Maxi letter) - Orders of 100 EURO or moreFREE5-7 working daysNo
Standard, Postnord (Maxi letter)EURO 85-7 working daysNo
Express, DHLEURO 191-2 working dayYes
USA , Canada, Korea, Hong Kong, Japan, Singapore, Russian FederationStandard, Postnord (Maxi letter) - Orders of 120 USD or moreFREEUp to 14 working daysNo
Standard, Postnord (Maxi letter)USD 9Up to 14 working daysNo
Express, DHLUSD 262 working daysYes
Israel, Egypt, Australia, New Zealand, United Arab Emirates, Vietnam, Thailand, Malaysia, Indonesia, Phillipines, Kenya, South AfricaStandard, Postnord (Maxi letter) - Orders of 120 USD or moreFREEUp to 14 working daysNo
Standard, Postnord (Maxi letter)USD 9Up to 14 working daysNo
Express, DHLUSD 312 working daysYes
Rest of the worldStandard, Postnord (Maxi letter) - Orders of 120 USD or moreFREEUp to 14 working daysNo
Standard, Postnord (Maxi letter)USD 9Up to 14 working daysNo
Express, DHLUSD 392-3 working daysYes

Returns and Exchange

If for any reason you are not completely satisfied with your purchase, Petit Crabe grants full right of cancellation for a period of 14 days from the day after you received the items

1. Please fill out the return form and enclose it in the shipment.

In the return form please specify whether you want the money back or wish to switch to another size. Remember to check if the size you want is in stock on the webshop.
Petit Crabe exchanges sizes, but does not change to other products.

2. All goods must be returned in their original condition and in their original, undamaged packaging with no tags or labels removed or snapped off. Please place each product in the (unbroken) packaging /bags it came in.

3. Send the package to:
Petit Crabe Aps
c/o Lagerkompagniet
Fruedalsvej 7
4682 Tureby
Denmark

4. Please note that the package must be sent directly to the address above, as we do not accept packages sent collect on delivery (COD). You will bear the costs associated with returning the product

Once we have received the goods and approved the return, we will

a) Send you the swimwear in exchanged size
b) Transfer the amount to the same credit card on which goods were purchased.

Please note that the items are your responsibility until they reach our warehouse.
For your own safety we recommend you to keep proof of postage.

Returning a Faulty Item

We strive flawless delivery and carry out quality check of our products and shipments.

Have you been unfortunate to receive a product that is damaged, faulty or does not match what you have ordered, we will replace it free of charge. If the item is out of stock, we will refund the price of the item.

You have to give us notice right away. Please contact us by email [email protected]
quoting your order number and details of the product you wish to return.

Defect or damaged items shall afterwards be send to:
Petit Crabe Aps
c/o Lagerkompagniet
Ellevadsvej 24
2920 Charlottenlund

Denmark

Picking error items shall afterwards be sent to:
Petit Crabe Aps
c/o Lagerkompagniet
Fruedalsvej 7
4682 Tureby
Denmark

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